1. Product Warranty Coverage

All products purchased from Nolixy.xyz are covered by a 1-year warranty from the date of purchase, unless stated otherwise in the product description. This warranty applies to defects in materials or workmanship under normal use and care.

  • Sensory Books: If your sensory book has any damage or defects due to manufacturing within the first year of purchase, we will offer a replacement or a full refund.
  • Travel Toys for Ages 0+: We guarantee that all travel toys are free from defects. If your toy breaks or malfunctions due to manufacturing faults, we will provide a replacement or a refund.
  • Bath Toys: Our bath toys are made with high-quality materials that are safe for young children. If you encounter any issues with your bath toys within a year of purchase, we will replace or refund the item.

2. What is Covered?

Our warranty covers the following:

  • Defects in materials or craftsmanship.
  • Malfunctions or failures that occur under normal usage.
  • Missing parts due to packaging errors.

3. What is Not Covered?

The warranty does not cover:

  • Damage from misuse or abuse: If the product has been used in a way not intended or has been subjected to excessive force, the warranty will not apply.
  • Normal wear and tear: Items such as fabric, colors, or materials that naturally degrade over time are not covered.
  • Accidental damage: Any damages caused by accidents, such as drops, spills, or exposure to harsh conditions.
  • Improper maintenance: Products that have been improperly cleaned, stored, or handled.

4. How to Request a Warranty Claim

If you believe your product is defective and meets the criteria outlined above, please follow these steps:

  1. Contact Us: Reach out to our customer support team at admin@nolixy.xyz with your order number and details of the issue.
  2. Provide Proof of Purchase: Include a copy of your receipt or order confirmation email.
  3. Submit Photos: If applicable, please provide photos of the product showing the defect or damage.
  4. Return the Product: We may request that you return the defective item to us. We will provide instructions and cover the cost of return shipping if the claim is valid.

Once your claim is approved, we will either issue a replacement product or a full refund based on your preference.

5. Refund and Replacement Process

  • Refunds: If a refund is requested and the product is eligible under our warranty policy, the full purchase price will be refunded to your original payment method.
  • Replacements: If a replacement is requested and the product is eligible under our warranty policy, we will ship a new product to you at no additional charge.

6. Our Commitment to Quality

At Nolixy.xyz, we are committed to providing high-quality products that enhance your child’s sensory, travel, and bath time experiences. If you have any concerns about the quality of our products, please reach out to us. We value your feedback and strive to improve our products and services.

7. Contact Information

If you have any questions or need further assistance with your warranty claim, please don’t hesitate to contact us:

Thank you for choosing Nolixy.xyz. We look forward to serving you!