1. Return Eligibility

We accept returns for products that meet the following criteria:

  • The item is in its original, unused, and undamaged condition.
  • The item is returned within 30 days of purchase.
  • The item is in the original packaging (if applicable).
  • Proof of purchase (order number or receipt) must be provided.

2. Non-Returnable Items

For health and safety reasons, we cannot accept returns on certain products, including:

  • Opened or used bath toys.
  • Personalized or custom items.
  • Products marked as “Final Sale.”

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at admin@nolixy.xyz with your order number and the reason for the return.
  2. Our team will provide you with instructions on how to return the item and issue a return authorization.
  3. Package the item securely and ship it back to us within 7 days of receiving return instructions.
  4. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

4. Refunds and Exchanges

Once we receive your return and inspect the item, we will process your refund or exchange as follows:

  • Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear in your account.
  • Exchanges are available for the same item in a different size, color, or model, based on availability. If an exchange is requested, we will ship the replacement item to you as soon as possible.

5. Defective or Incorrect Items

If you received a defective or incorrect item, we sincerely apologize. Please contact our customer support team within 7 days of receiving your order. We will arrange for a return and provide a full refund or exchange at no additional cost to you.

6. Damaged or Lost Shipments

If your package arrives damaged or is lost during transit, please contact us immediately. We will investigate the issue and ensure that the correct resolution is provided, including issuing a refund or sending a replacement item.

7. Contact Us

If you have any questions or concerns regarding our return policy or need assistance with a return, please reach out to our customer support team:

We are here to help and ensure your shopping experience with Nolixy.xyz is a positive one!

Thank you for choosing Nolixy.xyz, where we bring joy to children’s playtime with our high-quality sensory books, travel toys, and bath toys!